Product Support

Need help with a Supplement and Supply product you already purchased? Our customer support team can help with product use, sizing, and damaged or missing items.

Contact product support

Phone: (480) 447-6777
Email: customerservice@supplementandsupply.com
Hours: Monday–Friday, 8 a.m.–4 p.m. Arizona time (MST, UTC−7).

You can also use our contact form. Include the product name or size, where you purchased it, your order number, and a description of the issue. Photos can help us understand a damaged item or a fit problem.

Amazon purchases

We welcome product-support questions about Supplement and Supply items purchased on Amazon. For help with an Amazon return, refund, delivery, or order, open Your Orders on Amazon and select the relevant item to see the options available for your purchase. You can contact our team for product-use and sizing questions.

Shrink bands: sizing and application

If a band does not fit, measure the widest outside point of the lid and the height you want to cover. Our shrink band sizing calculator can help you check the size.

Shrink bands require a heat source such as a heat gun or shrink tunnel. Please do not use a hair dryer. Follow the heat-tool manufacturer’s instructions.

Measuring scoops

Scoop sizes in cc and mL describe the same volume. The weight in grams depends on the material being measured, its density, and how the scoop is filled. Use our scoop calculator to estimate volume, then check a level scoop with your actual material.

Damaged, missing, or incorrect items

Contact us with your order number, the product involved, and a description of what arrived. Tell us which items are missing or incorrect and include photos when helpful so we can review the issue.

More product help

See our frequently asked questions for additional product information, sizing guidance, and our published store returns information.